Scott White
VP Supplier Relations, AVIAA

When it comes to aircraft maintenance, it’s crucial to plan for the unexpected. In a business where time is money, you want to be able to keep your aircraft operational wherever and whenever you touch down. Mobile AOG Services should be an integral part of your trip planning preparations, both selecting a reliable provider and knowing the process for calling upon that provider when an issue arises.

So, you have an AOG, what are the procedures? What is the impact to the stakeholders, passengers, and scheduled business meetings? How do you pick a service provider when you cannot launch as planned?

We can all agree that “Speed, Accuracy and Efficiency are all important to minimize the turnaround time. Speaking with several service providers I have complied some critical success factors you should consider.

I link the AOG situation to how enterprises manage their business continuity strategy. You don’t know when it’s going to happen. I believe the saying “you get what you pay for” or “deserve what you didn’t plan for” in terms of availability and recovery. You must prepare and know your strategy, or the realistic idea of a reasonable recovery may not be your reality. This may cause your stakeholders to lose confidence and look elsewhere for flight department leadership

Your provider must have a first-class “Triage” strategy:

When you must make that call, you want an expert, you want experience, you want the confidence you have planned for and expect. The stakeholders will want to know your strategy and expect you to execute it. Having a strategy and executing what you can control give you serious credibly with stakeholders.
Find a provider that has invested in people, process, and technology, you want one call to a provide that knows what to do and how to do it.

Your provider must have strategic alignment with your top locations.

Stay on top of you providers hub and spoke support system. Find a solution provider that mirrors most stakeholder’s top airports.
Identify the type of geographic coverage you will need; you may find that multiple providers deliver value depending on your travel patterns. One provider may service 80% of what you need. Do not be afraid to plan for the 20% and make it part of your pre-trip planning process.

To learn more about AOG services and how AVIAA can help you get the best value for all your scheduled and unscheduled aircraft maintenance, email us at